An Approved Provider that operates an In Home Care (IHC) Service must comply with all conditions for continued approval as set out in the Family Assistance Law.
Providers and services must be approved for the Child Care Subsidy (CCS) under the Family Assistance Law and must also be registered with the relevant IHC Support Agency to operate IHC Services in that state or territory. If an Approved Provider wishes to operate IHC Services in more than one state or territory, they must liaise with each relevant IHC Support Agency.
An Approved Provider may operate multiple services and across different service types. For example, a provider may hold approval to operate both a Family Day Care (FDC) service and one or more IHC Services.
Service operators form the management arm of the IHC structure and have key responsibilities, including:
- Ensuring services operate ethically and in accordance with all relevant standards, regulations, and legislative requirements
- Establishing and maintaining high-quality early childhood education and care programs that meet the needs of children and families
- Ensuring financial stability and accountability, including transparent management of fees, subsidies, and operational costs
- Recruiting, managing, and supporting suitably qualified educators to deliver care in the child’s home
- Maintaining workplace health and safety standards for educators, children, and families
- Monitoring service delivery to ensure compliance with service agreements, CCS requirements, and Child Safe Standards
- Supporting continuous professional development and training for educators to maintain quality and compliance
- Collaborating with IHC Support Agencies to ensure equitable access to services for eligible families
- Maintaining accurate records and reporting for auditing, regulatory, and accountability purposes
Service Providers play a central role in bridging families, educators, and government requirements, ensuring that IHC Services deliver flexible, safe, and high-quality care that meets the diverse needs of families across Australia.